Information
Returns & Refunds Policy
Returns
Because our products are customised and personalised to your specifications, we do not accept returns or refunds for items where the customer has made an error in the order details (such as spelling, dates, or design choices).
Please check your personalisation details carefully before placing your order.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, we will be happy to resolve the issue.
You may be eligible for:
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A replacement item, or
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A full refund
To request a replacement or refund, please contact us within 7 days of receiving your order.
Please include:
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Your order number
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A description of the problem
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Clear photos of the item
Contact us at:
Email: info@cake-toppers.uk
Damaged in Transit
If your item arrives damaged during delivery, please contact us within 7 days with photos of:
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The damaged item
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The packaging
We will arrange a replacement or refund.
Personalised Items
All cake toppers are made to order and personalised, therefore:
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Returns are not accepted for personalised items unless faulty or incorrect.
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Refunds will not be issued for spelling mistakes or incorrect details provided by the customer.
Refund Processing
If a refund is approved, it will be processed to your original payment method.
Please allow 3–5 working days for the refund to appear in your account.
Contact Us
If you have any questions about your order, please contact us:
Cake Toppers UK
Email: info@cake-toppers.uk
Handmade in the United Kingdom
Email: info@cake-toppers.uk
Phone 07597276024
Beyond the ordinary
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